Looking for a new Calgary IT service company doesn’t have to be a nightmare. Sure, lots of companies will try to give you the run around, offering inferior service with higher prices, and trying to get you into a contract without giving you full information. That’s why you need to know the right questions to ask, so you can make an educated decision for your business. You deserve a Calgary IT service company that considers your industry specific needs and will keep your business protected.
When you’re looking for a new IT service company, ask these 5 questions:
What Industries Have You Worked with In The Past?
Technology is there to help you streamline tasks, improve quality of work, keep costs low, and make management easier. You need an IT service company that understands your unique industry needs and will help you use technology to take your business to the next level.
Are You Always Monitoring our Systems?
You can’t afford to just sit around and wait for disaster to strike – we know proactive services are the best way to stay safe. We monitor your systems around the clock and offer Help Desk support so that as soon as an issue arises, we can immobilize it before it leads to downtime.
What’s Your Guaranteed Response Time?
Your business needs to know that your IT service company offers a guaranteed response time in case of a system breach so you know exactly how quickly you can expect action. You should be provided with several ways to contact your support team in case of a problem – our Help Desk Support makes that easier than ever.
What Isn’t Covered in Our Support Contract?
Naturally, your support team will talk about everything in your new support contract, but it’s equally important to recognize what won’t be part of the deal. Ask yourself: are certain important repairs or installations going to cost extra? How much are they charging for non-covered services that may be crucial to you? Make sure the company you’re talking to isn’t duping you to make more money later.
How Do You Account for Our Future?
Having systems in place to ensure your livelihood is protected is crucial. We offer business continuity plans to make sure your business won’t be crippled in the case of a system breach or major disaster. All of your data gets encrypted and backed up so it’s secure but easily accessible when you need it.